FAQs
FrequentlyAsked Questions
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FAQ
General Information
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A SmartLocker is a 24/7 self-service parcel delivery service which allows you to securely collect and send parcels with the use of one-time passwords (OTP). These OTPs are often a combination of alphabets and numerals.
Your nearest SmartLocker could be a walking distance from your home or office. This link shows a list of SmartLocker locations.
No – If the items are going to different recipients, when dropping off a parcel at a SmartLocker, each parcel must have its own unique label and be put in separate locker compartments to avoid your parcel going missing.
Yes – if items are going to same recipient and can fit into a compartment.
The maximum weight of a parcel you can send is 10kg.
If you have a pending parcel for collection from a SmartLocker, your parcel details and unlock would be sent to you via email/SMS.
If you are sending a parcel using a SmartLocker, your parcel details will be sent to you via email/SMS once you have dropped off your parcel.
Similarly, if you log in into app.smartparcel.ng “My Parcel” shows more information on how to track your parcel.
Once your parcel has arrived you will receive an email/SMS from SmartParcel containing your unlock code and parcel details.
No, they will be in two separate compartments, and you will be sent two different collection codes.
Kindly contact Support for assistance.
This just means your order has been split between two parcels.
Input your collection code to get your first parcel and input your code to get your second parcel.
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FAQ
Delivery to Locker
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FAQ
Sending a Parcel
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If you have dropped off your parcel after 2 PM from Monday to Friday, it is expected to be picked up the next day.
Any parcels dropped off after 4 PM on Saturday will be picked up on Sunday.
In the unlikely situation where your parcel has not left the locker, we ask you to wait 1 additional business day before contacting us.
A list of prohibited items is available in the Terms & Conditions section of our website.
All parcels must be packaged securely. Parcels weighing more than 10kg and larger than 25cm x 25cm x 6cm in size cannot be sent using a SmartLocker.